Returns & Exchanges
At Cuddle Clones, we stand behind our custom creations with a 100% satisfaction guarantee to ensure you love your pet's likeness. If your custom product doesn't meet your expectations, we offer a full refund within 30 days of delivery.
Initiate Your Request
Contact our Customer Success team via email or our online portal with your order number and a photo of the product you received.
Quality Review
Our team will review your request to determine if a free remake or a full refund is the best solution for your specific situation.
Ship the Item Back
If a return is required, we will provide you with a prepaid shipping label to send your Cuddle Clone back to our workshop for processing.
Receive Your Refund
Once your return is received and inspected, we will issue a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing